If for any reason an item you have purchased from GTS Truck and Parts does not meet your satisfaction, you may return that item any time you would like. We know life gets busy and we don’t want to hold you or your money hostage. For all returns you will need an SKU number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
- All returned goods must be in their original state in new, resalable condition
- Products cannot be dented, scratched or have any mounting material removed
- Shipping Fees are non-refundable
- All returns must have a valid SKU number issued by our customer service department
- Orders can be canceled only prior to shipment or the start of the manufacturing process
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Bank Account, credit card, etc.)
Damaged, Defective, or Incorrect Products
In the event your product is damaged in transit please contact us at 562-699-9777 immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through GTS Truck and Parts . Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
If your product is received incorrectly, please contact our customer service department at your earliest convenience. Please do not attempt to install the part as this will void any return options. A refund for the incorrect product will be applied, upon return and inspection. If a replacement is needed before the original product is returned, the replacement must be purchased.
Above all else, we desire 100% customer satisfaction so if you need any additional information regarding our shipping and return policies please visit the contact us page of our website or call our toll-free number.
In the event your item stops working or is experiencing a defect this would not fall under the normal return policy. Please contact our customer service department to receive instructions on how to start the warranty process.
Orders not listed with a lead time can only be cancelled prior to the order shipping. If your item is subject to a lead time greater than 7 business days, it can only be cancelled before the manufacturing process has begun. If the order needs to be cancelled before the completion of production, you will be subject to the manufacturer’s cancellation fee. To avoid the cancellation fee, the order can be completed and shipped to the address on the order. The return shipping would be at the customer’s expense and the original shipping would not be refunded for cancellation scenarios.