General Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our sales department and they can provide that to you over the phone.
|Shipping Method||Transit Time|
|SMALL PACKAGE SAVER||3 to 7 business days*
This method is only available for products under 10 pounds. The majority of products that qualify for FREE SHIPPING, will ship this method
|GROUND||1 to 6 business days*
Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex.
|SECOND DAY AIR||2 to 3 business days*
For this option please call in and speak to our sales department.
|NEXT DAY AIR||1 to 2 business days*
For this option please call in and speak to our sales department.
|CANADA||1-6 business days*
Transit time can vary due to border customs and carrier may use contact number requiring further information.
|LARGE PACKAGE RATE||3-5 business days*
For residential deliveries the carrier may use contact number to schedule delivery.
|Will Call||Customer Pick Up
This option is available to all customers, but must be requested over the phone.
There is no shipping or handling charges for choosing Will Call. All customers picking up in person regardless
of bill to location, will be required to pay California sales tax unless tax exemption papers are provided.
*GTS Truck and Parts Inc processes and ships orders Monday through Friday, excluding major United States Holidays. The majority of our orders will ship either from our California warehouse or from California, but in the case that they do not, there may be an additional lead time of up to 3-5 business days. At GTS Truck and Parts we also carry a large variety of custom made pieces in order to provide our shoppers with the newest and most unique selection of accessories. For some of these pieces, they are made upon order and can have extended lead times of up to 3 – 4 weeks.
Fixed Shipping & Freight/Oversize Shipments
All Fixed Shipping Costs apply only to the 48 contiguous United States. Any order placed on a product with a Fixed Shipping Cost that is not part of these 48 states will be accurately calculated after the order and then an invoice will be sent for any additional charges.
Fixed Shipping rates for Freight and Oversized items are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operations. If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery. If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the recepit if they apply. If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.
Free Shipping Promotions
All Free Shipping items will ship either USPS or UPS and will have a 3 to 7 day transit time. For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States. For all other ship to locations, an accurate shipping quote must be calculated and paid. Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include POST, GST, HST, duties and other taxes of goods. A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. All shipments to Canada will incur a $15.00 handling fee. In some cases, orders may be sent in multiple shipments and can incur additional brokerage charges imposed by Canada Customs. The customer is responsible for brokerage fees, POST, GST, HST, duties and other taxes of goods that are imposed by shipping companies or Canada Customs.
At GTS Truck and Parts we are proud to provide international shipping! We have a very experienced team of people here to help our international customers receive their parts quickly and at very affordable rates!
If you are trying to place an order and our website says that we can not ship to your location please contact us at Janae@Itmeco.com so that we can give you a custom shipping quote. Once you contact us at Janae@Itmeco.com we will respond quickly with an accurate shipping quote as long as you provide a full physical address with postal code. In some cases our website may quote and charge you the wrong amount for shipping and if this occurs you will be contacted for additional payment. While we do our best to have our website calculate accurate shipping quotes, in dealing with international shipments this is difficult and sometimes our team has to calculate the correct shipping rate manually.
International customers are responsible for any duties, taxes, custom charges or currency exchange fees that their shipment may incur during transit. In the case of a shipment being refused, all transit charges will be deducted from the customer’s refund.
In the event your product is damaged in transit please contact us at 562-699-9777 immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through GTS Truck and Parts. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
You reserve the right to refuse a shipment should you change your mind and decide to return the the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then GTS Truck and Parts will deduct the cost of the return shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival or defective then we will take full responsibility for the cost of shipping.